Our Services

From diagnostic sessions to full operational coaching, each package combines practical expertise, on-site observation, and hands-on guidance creating a consistent and memorable guest experience.

Offer

Offer

Diagnostic

Diagnostic

Best for, new openings, underperforming service periods, owners or managers needing an external expert view.
Best for, new openings, underperforming service periods, owners needing an external expert view.
Best for, new openings, underperforming service periods, owners or managers needing an external expert view

from THB 2,000 / hour

Diagnostic

On-site observation of service flow and guest journey

Evaluation of front-of-house standards and team behaviour

Evaluation of front-of-house standards and team behaviour

Identification of operational gaps affecting guest experience and service consistency

On-site observation of service flow and guest journey

Standard

Standard

Quick operational improvement.
Ideal for venues needing structured improvement.
Best for, new openings, underperforming service periods, owners or managers needing an external expert view

from THB 20,000

Standard

Half-day service diagnostic

Basic diagnostic report

Focus on service fundamentals, guest interaction and consistency

Basic SOP implementation and operational recommendations

Basic SOP implementation and operational recommendations

+ Immediate improvement in operational consistency

+ Immediate improvement in operational consistency

+ Improved guest experience and satisfaction

+ Stronger team confidence and service delivery

One day of on-site coaching

Advanced

Advanced

Team transformation & consistency.
Best for teams ready to level up professionalism.
Best for, new openings, underperforming service periods, owners or managers needing an external expert view

from THB 60,000

Advanced

Half-day service diagnostic

Operational structure and guidelines

Operational structure and guidelines

Advanced service standards implementation

Advanced service standards implementation

+ More confident and structured teams

+ More confident and structured teams

+ Stronger operational flow and service standards

+ Stronger operational flow and service standards

+ Increased guest satisfaction and improved online reviews

+ Increased guest satisfaction and improved online reviews

Personalized diagnostic report

Two full days of on-site coaching

Basic professional English support for hospitality teams

Excellent

Excellent

A full operational restructuring with team and management alignment for long-term operational excellence.
Ideal for venues aiming for premium positioning.
A full operational restructuring with team and management alignment for long-term operational excellence.
Ideal for venues aiming for premium positioning.
Best for, new openings, underperforming service periods, owners or managers needing an external expert view

from THB 120,000

Excellent

Five days of intensive on-site coaching

Premium service standards implementation and follow-up

Premium service standards implementation and follow-up

Customized operational toolkit

Final evaluation with certificate of completion

+ Sustainable service excellence and consistency

+ Motivated and skilled teams delivering high-level service

+ Motivated and skilled teams delivering high-level service

+ Stronger brand perception, guest loyalty, and online reputation

One full day service diagnostic and detailed report

Management coaching and leadership alignment

Management coaching and leadership alignment

Basic professional English support for hospitality teams

Basic professional English support for hospitality teams