Our Services

Our Services

Our Services

Service audits, operational excellence and opening support for hospitality venues.
Service audits, operational excellence and opening support for hospitality venues.

From THB 10,000

Service Audit

Understand your current service performance through an objective external evaluation.

Mystery guest visit

Service diagnostic

Guest journey evaluation

Detailed report and action plan

Ideal for owners and managers looking for a clear assessment of service quality and improvement opportunities.

From THB 40,000

Hospitality Excellence Program

Improve service consistency, team performance and guest experience through practical on-site coaching and operational support.

Service diagnostic

On-site coaching

Service standards implementation

SOP recommendations

Team development tools

Ideal for owners and managers looking for a clear assessment of service quality and improvement opportunities.

Custom Quote

Opening Support Program

Build strong operational foundations before opening day.

Service standards development

Team structure and responsibilities

SOP creation

Staff training

Opening support

Ideal for restaurants, cafés, rooftops and hotels preparing for launch.

Additional Services

Additional Services

Additional Services

Wine Excellence

Wine Excellence

Wine Excellence

Wine service basics

Wine service basics

Wine service basics

Wine basic knowledge

Wine basic knowledge

Wine basic knowledge

Food & Wine pairing fundamentals

Food & Wine pairing fundamentals

Food & Wine pairing fundamentals

Wine confidence training

Wine confidence training

Wine confidence training

Management Coaching

Management Coaching

Management

Coaching

Leadership

Leadership

Leadership

Team Management

Team Management

Team Management

Communication

Communication

Communication

Delegation

Delegation

Delegation

Opening Restructuring

Opening Restructuring

Opening Restructuring

Role clarification

Role clarification

SOP redesign

SOP redesign

Organisational structure review

Organisational

structure review

Management alignment

Management

alignment

Swiss standards. Human excellence.